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FREQUENTLY ASKED QUESTIONS

Have questions? We're here to help.

ABOUT GLOIRE

How long does a Gloire fragrance last on the skin?

Every Gloire fragrance is designed to last 8–10 hours on the skin.

Is Cash on Delivery available?

Yes. Pay ₹500 online at checkout, and the remaining balance directly to our delivery partner when your order arrives.

How do I know which fragrance is right for me?

Take our 30-second scent quiz answer four quick questions and we'll match you to your Gloire.

Do you deliver across India?

Yes we ship pan-India, with free shipping on every order, no minimum spend required.

What is your return policy?

As a fragrance product, unopened items can be returned within 7 days of delivery for hygiene reasons. Full details are on our Returns & Exchange page.

ORDERING & PAYMENT

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD).

How does Cash on Delivery work?

Pay ₹500 online at checkout as a partial payment, and the remaining balance directly to our delivery partner when your order arrives.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within a few hours of placement, before they're processed for dispatch. Contact us as soon as possible via WhatsApp or email.

I didn't receive an order confirmation. What should I do?

Check your spam/promotions folder first. If you still don't see it within 30 minutes, contact our support team with your registered email or phone number.

Is there a discount for paying online instead of COD?

Yes prepaid orders receive 20% off for our first 500 customers, and 15% off thereafter.

SHIPPING & DELIVERY

Is shipping free?

Yes every order ships free across India, with no minimum spend required.

How long does delivery take?

Orders are dispatched within 3–5 business days of confirmation, then delivered by our courier partners (Delhivery and Bluedart).

Do you ship internationally?

Not at this time we currently ship within India only.

How can I track my order?

You'll receive a tracking link via email/SMS/WhatsApp once your order is dispatched.

What happens if I refuse a COD delivery?

The ₹500 partial payment made at checkout is not fully refundable in this case the amount remaining after delivery costs are deducted will be returned to you.

RETURNS & EXCHANGES

Can I return a perfume if I don't like the scent?

As perfumes are personal-use products that cannot reasonably be resold once opened, we can only accept returns on unopened, unused products in their original sealed packaging, within 7 days of delivery.

What if my order arrives damaged, leaking, broken, or incorrect?

Contact us and provide an unboxing video of the product ideally showing the package from the moment it's opened. This is required for us to process a replacement or refund.

How long do refunds take to process?

Once a return is received and inspected, refunds are processed within 7–10 business days to the original payment method.

FRAGRANCE & APPLICATION

How long does a Gloire fragrance last?

8–10 hours, across all four fragrances.

Where should I apply perfume for the best longevity?

Pulse points wrists, behind the ears, base of the throat, and inside the elbows. Avoid rubbing wrists together after spraying, and apply to moisturised skin for longer wear.

What's the difference between EDP and EDT?

Gloire fragrances are Eau de Parfum (EDP) a higher fragrance oil concentration than Eau de Toilette (EDT), meaning stronger projection and longer wear.

AUTHENTICITY & QUALITY

Are Gloire fragrances cruelty-free and vegan?

Yes every Gloire fragrance is cruelty-free and vegan.

Why are Gloire fragrances priced lower than similar niche brands?

We believe luxury fragrance shouldn't carry an unreasonable markup. Gloire is priced to reflect the quality of what's inside the bottle not a brand name premium.