Refund policy
Return, Refund & Exchange Policy
As perfumes are personal-use products that cannot reasonably be resold once opened or used, our return policy follows standard hygiene practice.
Eligibility for Returns
- Returns are accepted only for unopened, unused products in their original, sealed packaging.
- Requests must be raised within 7 days of delivery.
- Once a seal is broken or the product has been used, it cannot be returned or exchanged.
Damaged, Leaking, Broken, or Incorrect Items
- Contact us and provide an unboxing video of the product — showing the package from the moment it is opened. This is required, not optional, for any damage-related claim.
- Once verified, we'll arrange a free replacement or a full refund, including shipping charges.
Cash on Delivery — Refused or Undelivered Orders
If a COD order is refused or cannot be delivered, the ₹500 partial payment made at checkout is not fully refundable. The amount remaining after deducting delivery expenses already incurred will be returned to the customer.
Refund Timeline
Approved refunds are processed within 7–10 business days to the original payment method, once the returned item is received and inspected.
Non-Refundable
- Opened, used, or tampered products
- Delivery expenses on refused or undelivered COD orders (see above)